Users of our program are provided with technical support. To ensure the highest quality of our services, we suggest that you familiarize yourself with the rules of providing technical support. Please remember to keep the program up to date and ensure that you have the technical support service available along with the extension of functionality.
A service request is a way for you to describe the problem yourself and send this information to us. Each report receives a number and is handled as soon as possible. We cannot guarantee responses outside of business hours, but we usually try to help even then. To submit a service request, please Click hereand follow the operating instructions.
Remote assistance is the most convenient way for the user to help. The remote support tool allows you to share the screen of the user's computer and the consultant with a simultaneous telephone connection, thanks to which the problem is quickly identified and solved. In accordance with our offer, this help channel is intended for users who have purchased the program in the last 12 months, have purchased a functional extension, or based on a separate service contract. We provide this type of assistance on working days during the opening hours of our office.